Returns & Exchanges

At Simon Curwood Jewellers, we take pride in our craftsmanship and want you to love your purchase. If you are not completely satisfied, we offer a 30-day return or exchange policy for all unworn, standard collection pieces.

Return Process

• 1.
  Initiate Your Request

  Contact our customer concierge team or visit your nearest Simon Curwood boutique with your original proof of purchase to begin the process.

• 2.
  Secure Packaging

  Place the item in its original signature packaging, ensuring all diamond certificates, authenticity cards, and protective materials are included.

• 3.
  Inspection Assessment

  Our master jewellers will conduct a thorough quality inspection to ensure the piece is in its original, unworn condition with no alterations.

• 4.
  Final Processing

  Once approved, your refund will be issued to the original payment method or an exchange will be facilitated by our showroom consultants.